New Vehicle Salesperson

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Job Description
Job Title: New-vehicle Salesperson
Department:
Reports To:
FLSA Status:
Prepared By:
Prepared Date:
Approved By:
Approved Date:
Revised Date:
SUMMARY
Sells new vehicles at dealership gross profit, volume, and customer satisfaction standards.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Satisfies the transportation needs of new-vehicle purchasers.
Sells and delivers a minimum of 10 units per month.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail auto sales. Takes all necessary steps to ensure compliance with these laws.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values, and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and process paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post delivery items, tag/title work, ?we-owes?, and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Describes and demonstrate optional equipment available for customer purchase inside the vehicle. Requires getting in and out of vehicles.
Offers and take prospective customers on test drives. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Must work normal schedule and be able to complete and deliver a vehicle to a customer i.e. cannot leave or fail to follow-up on delivery of vehicle purchased by customer unless approved by management.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Attends sales meetings.
Maintains professional appearance.
MARGINAL DUTIES
Marginal Duties include the following. Other duties may be assigned.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain and maintain any certificates, licenses, and registrations as required by Dealership.
Must maintain valid Driver's License that meets dealership insurability requirements.
Ohio Salespersons License
ESSENTIAL PHYSICAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Satisfies the transportation needs of new-vehicle purchasers. Including driving customers to work or their home to deliver new/used vehicle purchase
Able to enter/exit vehicle without restrictions.
Must be able to walk the sales lot to review new inventory and/or drive requested vehicle to showroom entrance for customer.
Disclaimer: This job description is not a contract of employment. No Dealership manager or other employee at the Dealership has the authority to make a commitment of guaranteed or continued employment to you and this job description, or any dealership publication, practice, or procedure should not be understood to make any such commitment. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.

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